Shipping & returns

The estimated delivery time depends on the country. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number. All shipping prices includes VAT. Please be aware that delivery times might be affected during the holidays and sale periods.

DELIVERIES

Deliveries within The Netherlands

From 1 to 3 business days.

Free shipping shipping for all orders above €75.

We offer standard shipping to your preferred address or you can pick up your order at a local PostNL Pick-up point whenever suits you best. Please be advised you will need to show an ID document when picking up your order.

Deliveries within Belgium, France, Germany, Luxembourg

From 5 to 9 working days. Please be aware that delivery times are longer during sales periods due to the high volume of orders.

Free shipping for all orders to Belgium, France, Germany and Luxembourg above €75.

Deliveries within Europe

From 7 to 10 working days. Please be aware that delivery times are longer during sales periods due to the high volume of orders.

€ 10,00 (Free over €75)

Aland Islands, Albania, Andorra, Armenia, Austria, Bosnia and Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Republic of Monaco, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.

Shipping to Belarus, Russia and Ukraine are temporarily unavailable.

Deliveries in all other countries

From 9 to 12 working days. Please be aware that delivery times are longer during sales periods due to the high volume of orders.

€ 10,00 (Free over €75)

Packages will be shipped using our standard shipping service, which will be PostNL or DHL.

Customs, taxes, duties, and collection fees may still apply. All duties and/or taxes are the responsibility of the customer and are not collected by NTO, nor are they included in the order total. Any applicable fees will be due upon delivery.

We deliver worldwide. However we do not ship to APO, post office box or FPO address.

RETURNS

Return policy

We will accept returns for any reason, and issue a refund or store credit. Anything that has been purchased online can be returned to us. Within 14 days, orders may be returned and we will issue a refund. To send the item back please visit your account and submit a request for return. Return costs are not covered by NTO.

  • All products must be returned within 14 days after the delivery.
  • All products must be unworn and unwashed.
  • All products must have all original NTO tags still attached.

If you do not like your new purchase, you may return the item(s) for a full refund of the purchased price, by our warehouse. We only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products (other than to try the product(s) on and in the same state that it was sold to you). Please note that where possible, any labels or tags must remain intact and attached. The product(s) should be returned in or with its original packaging.

Exchange and Refunds

We are happy to offer an exchange or refund when the product is defect. We will offer exchange for unworn items returned in their original condition and packaging, with the return form fully filled in. Please be aware that all responsible return costs are applicable by the customer. Refunds and exchanges will only be given on items returned within 14 days after the delivery. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damages. As soon as we have received and approved your return, it will take approximately 7 to 10 business to process your refund.

Late or Missing Refunds

In the event that you haven't received a refund yet, first check your account balance with the payment method you used. Please note that it always takes some processing time before a refund is issued. In the event that you have already contacted your payment carriers and banks and regardless you have not gotten your refund yet. Please get in touch with us on our email info@n-to.com

Standard Refund Method

Refunds will be issued the same method of payment and the same credit or debit card as the original purchase (except for gift cards and e-gift cards, in which case you will be refunded a credit onto a new gift card). Shipping charges and sales tax on shipping are not refundable.

Faulty Items

If you have received an item that is faulty, or the incorrect item in your delivery, we will help you rectify this as soon as possible. To send the item back please visit your account and submit a return request.

Received a faulty item that’s past the return period? Please send us an e-mail at info@n-to.com and we will take care of the return. Return costs for faulty items are covered by NTO. We will issue a refund for the damaged goods and you can make the order again or we can offer to exchange the faulty item(s).

Damaged goods during shipment

Make sure you check your item(s) once you receive your package. Any harm from delivery must be accounted for to us within 14 days after the delivery. In the event that you get your item(s) and it has been damaged during shipment, please visit your account and submit a return request.

Received a faulty item that’s past the return period? Please send us an e-mail at info@n-to.com and we will take care of the return. Return costs for faulty items are covered by NTO. We will issue a refund for the damaged goods and you can make the order again or we can offer to exchange the faulty item(s).