Refund policy
Return Policy
We will accept returns for any reason, and issue a refund or store credit. Anything that has been purchased online can be returned to us. Within 14 days, orders may be returned and we will issue a refund. To send the item back please visit your account and submit a request for return. Return costs are not covered by NTO.
- All products must be returned within 14 days after the delivery.
- All products must be unworn and unwashed.
- All products must have all original NTO tags still attached.
If you do not like your new purchase, you may return the item(s) for a full refund of the purchased price, by our warehouse. We only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products (other than to try the product(s) on and in the same state that it was sold to you). Please note that where possible, any labels or tags must remain intact and attached. The product(s) should be returned in or with its original packaging.
Refund method
Refunds will be issued the same method of payment and the same credit or debit card as the original purchase (except for gift cards and e-gift cards, in which case you will be refunded a credit onto a new gift card). Shipping charges and sales tax on shipping are not refundable.